Refunds &
transfers

Cancellations require at least 24 hours notice before the scheduled training start time. To cancel, call 0439 324 848 or email bookings@coast2countrytraining.com.au.

If you can't make your date, contact us as early as you can and we'll help you find another session.

A refund, less a 15% administration fee, is available if you notify us at least 24 hours before the scheduled training start time, if we cancel the course and the alternative dates don't suit you, or if you enrolled in the wrong course (we'll refund or charge the difference). Other refunds are at the manager's discretion.

Cancellations with less than 24 hours notice, or failure to attend training, will result in the full course fee being payable. No refund will be provided in these circumstances.

If we have to cancel a course, we'll contact you to offer another date. If none suit, you'll receive a refund as set out above.

If you're unhappy with a decision, contact us first and we'll try to resolve it. You can also use ABC First Aid's complaints and appeals process, set out in the ABC Student Handbook.