Student
information

Book and pay online, or ask us to invoice you or your employer. Your place is confirmed once your enrolment and payment are complete, and you'll get an email with your course date, time and venue.

Check your full name, date of birth and course on that email, and let us know straight away if anything is wrong. Your name appears on your statement of attainment exactly as you enter it.

Nationally recognised training needs a Unique Student Identifier (USI). It's free to create at usi.gov.au and only takes a few minutes. ABC First Aid can't issue your statement of attainment without a verified USI, so have it ready when you enrol.

Most courses have no formal prerequisites, but a few do. For example, Advanced Resuscitation & Oxygen needs a current HLTAID011 Provide First Aid. Each course page lists its requirements.

Most courses include online pre-course learning. Complete it at least 24 hours before your session, as you may not be able to attend if it isn't done.

Courses that include CPR require you to complete two minutes of uninterrupted CPR on a manikin on the floor. Every student has to do this to be assessed, so if kneeling is hard for you, call us before you book.

Public courses are held at our Kirwan classroom, 2/17 Tavern Street, Kirwan QLD 4817, and your confirmation email has the details. Please arrive at least 15 minutes before the start time. Under ABC First Aid's attendance policy, late arrivals may not be able to join the session.

Bring your USI and make sure your eLearning is complete. For an Express course, bring a copy of your current statement of attainment. Wear comfortable clothes you can kneel in, and bring a water bottle and your reading glasses if you need them.

Your trainer assesses you through practical demonstrations and scenarios, along with the knowledge questions in your eLearning.

If you haven't yet completed all the required tasks, your assessor will give you feedback on what you need to work on. ABC First Aid's policy allows two attempts to resit assessment tasks. If you still can't show competency, you can re-enrol for further training, and you can appeal the outcome. The full process is in the ABC Student Handbook.

Once you're assessed as competent, your fees are paid and your USI is verified, ABC First Aid emails your statement of attainment as soon as possible. Check your junk folder too. Employers can verify a statement of attainment on ABC First Aid's website.

If you have a disability, injury or learning need, or you'd like help with reading, writing or the online learning, tell us when you enrol or call us before your course. Adjustments can include extra time, but the two minutes of uninterrupted CPR is still done on the floor.

Any adjustment still needs to meet the assessment requirements of the course, and we'll talk it through with you.

Cancellations and changes are covered in our Refunds & transfers policy. If something isn't right, talk to us first and we'll do our best to fix it. You can also use ABC First Aid's complaints and appeals process, set out in the ABC Student Handbook.