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Call or text 0439 324 848, or email bookings. The office may be unattended while we're training, so leave a message and we'll call you back.

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Common questions

The questions we hear most about booking, the day itself and keeping your certificate current.

How long does a first aid certificate last?

Your first aid statement of attainment (HLTAID011, HLTAID012, HLTAID014) is valid for three years. The CPR part should be refreshed every 12 months, so most people book a short CPR refresher in between.

Do I have to finish eLearning before the practical?

Yes. Most courses include pre-course eLearning, which you need to complete online at least 24 hours before your session. It covers the theory, so your time in the classroom is spent on hands-on skills and assessment.

What happens on the day?

Your trainer runs through the practical skills, such as CPR on adult and infant manikins, using a defibrillator and managing injuries, then assesses you through practical tasks and scenarios. Wear comfortable clothes, as you'll be kneeling on the floor.

Who issues my certificate?

Training and assessment is delivered on behalf of ABC Licence Training Pty Ltd RTO 3399. Once you're assessed as competent, ABC First Aid issues your nationally recognised statement of attainment.

Can you train our crew at our site?

Yes. We run onsite training across North, West, Northwest and Central Queensland, scheduled around your shifts. Onsite groups in Townsville start from 8 people. Tell us your numbers, courses and preferred dates and we'll send a quote.

Latest from the training room

Plain-English answers on certificates, renewals and choosing a course.